Status levels in a Workflow Session

A Workflow Session contains several layers. Each has its own status:

Actions – the status of each individual resources (Signature Requests, Identity Document Verifications, etc.).
Action Groups – groups of related Actions, defined in the Workflow Template.
Workflow Session – the overall workflow, based on the statuses of its Action Groups.

Statuses always flow upward:

The status of each Action determines the status of its Action Group.
The status of all Action Groups together determines the status of the Workflow Session.

1. Action statuses

An Action is an existing API resource such as a Signature Request or a Verification (e.g. Identity Document Verification, Bank Account Detail Verification).

Its status comes directly from that resource.

Action type	Possible statuses
Signature Request	`draft` `ongoing` `done` `deleted` `expired` `canceled` `approval` `rejected` `declined` `deleted`
Bank Account Document Verification / Bank Account IBAN Verification	`pending` `verified` `failed` `inconclusive`
Image Identity Verification / Video Identity Verification	`pending` `verified` `failed` `inconclusive`
Company Registry Verification	`pending` `verified` `failed` `inconclusive`
Watchlist Screening	`pending` `verified` `failed`
Proof of Address Verification	`pending` `verified` `failed` `inconclusive`
Document Analysis	`pending` `done` `failed` `inconclusive`

2. Action groups statuses

Each Action Group contains one or more Actions of the same type (e.g., all bank account verifications).

Its status is determined by the statuses of its Actions.

Action group status	Conditions
`awaiting`	Signature Requests: No actions, or all are in `draft`. Verifications: No actions.
`done`	Signature Requests: All are in `done`, OR at least one is `done` and the rest are still in `draft`. Verifications: All are in `verified` or `done`.
`blocked`	Signature Requests: At least one is `expired`, `canceled`, `rejected`, or `declined`. Verifications: At least one is `failed` or `inconclusive`.
`ongoing`	Signature Requests: At least one is `ongoing` or `approval`, OR at least one is `done` and the rest are still in `draft`, AND none are in a blocking status (`expired`, `canceled`, `rejected`, or `declined`). Verifications: At least one is `pending`, and none are in a blocking status (`failed` or `inconclusive`).

Special case: deleted Signature Requests

When a Signature Request is deleted, it remains in the Action Group with status deleted.
Deleted actions are ignored when computing the Action Group status.
Example:
- Action Group with SR1 (deleted) → status = awaiting
- Action Group with SR1 (deleted) + SR2 (done) → status = done

3. Workflow Sessions statuses

Workflow session status	Conditions
`awaiting`	All Action Groups are `awaiting`
`done`	All Action Groups are `done`
`blocked`	At least one Action Group is `blocked`
`ongoing`	At least one Action Group is not `awaiting`, and none are `blocked`.

Example status flow

Let’s take a Workflow Template with two Action Groups: Identity Verification and Signature Request.

Initial state (no actions yet)
- Action Group - Identity Verification = awaiting
- Action Group - Signature Request = awaiting
- Workflow Session = awaiting
Add Identity Document Verification (status = pending)
- Action Group - Identity Verification = ongoing
- Action Group - Signature Request = awaiting
- Workflow Session = ongoing
Identity verified, Signature Request created (draft)
- Action Group - Identity Verification = done
- Action Group - Signature Request = awaiting (still in draft)
- Workflow Session = ongoing
Signature Request completed
- Action Group - Identity Verification = done
- Action Group - Signature Request = done
- Workflow Session = done