You can now disable the sending of Decline to Sign emails by configuring the disabled_notifications parameter on a Custom Experience. Add any of the following values to disable the corresponding email:
signer.declined
approver.declined
sender.declined
follower.declined
This works for both newly created and existing Custom Experiences.
To help you create an even better and efficient integration with our API, a new Webhook event has been introduced: signature_request.automatic_reminder_executed. This event is fired whenever an automated reminder is sent to Signers or Approvers.
💡 This new event complements the existing manual reminder eventsignature_request.reminder_executed.
Starting today, when you create or update a Webhook subscription, you can only subscribe to events that currently exist and not to events that may be added in the future.
Impact on new Webhook subscriptions
In the application, the option “Trigger on all events (current and future)” is removed.
In the API, the subscribed_eventsparameter of Webhook management endpoints still accepts the * value, but it now only covers the events that exist at the time of the creation or update. It will not include future events.
Impact on existing Webhook subscriptions
Existing Webhook subscriptions with subscribed_events set to * will continue to work, but they will only receive events that exist as of today.
Behavior when a new event is added to the API
When new Webhook events are added in the future, existing subscriptions with subscribed_events set to * will not receive them automatically. To receive newly added events, you will need to update your Webhook subscription to include them explicitly.
Why this change?
When new events are introduced, automatically pushing them to all wildcard (*)-enabled Webhooks can generate noise, unexpected traffic, and unwanted side effects in your systems. By requiring explicit event selection, we ensure you only receive events you have chosen to handle.
A more sober and intentional handling of events reduces unnecessary processing, simplifies troubleshooting while keeping the overall Webhook system efficient.
If you have any questions about this change, please contact our support team, we're here to help.
You can now duplicate a Template from the Sandbox environment to Production directly from the Yousign application.
This feature is particularly useful when you have created and tested a Template in Sandbox, and you want to use it for real in your Production environment, without creating it again manually.
From a Template in Sandbox, click “Duplicate to Production”, choose the destination Workspace, and the copy will be created automatically.
To learn more about Template management, please consult our dedicated guide.
You can now use Document Analysis inside Workflows, simply by passing the optional parameter : workflow_session_id in the Initiate Document Analysis endpoint .
The results of the Document Analysis will be visible in your Workflows Dashboard and you can choose to resolve manually a Document Analysis by calling the : Resolve an Action endpoint and passing the corresponding ressource type (ie : driver_licence_document_analysis).
You can now disable three Approver notification emails directly from a Custom Experience.
Add the following values to the disabled_notifications list to suppress these emails sent by Yousign when delivery_mode is email: approver.notified, approver.approvedand approver.rejected.
This works for both newly created Custom Experiences and those you already have in place.
You can now access Audit Trails for your Verifications, providing a detailed record of what happened, when, and with what result.
Audit Trails are currently available for Image Identity Verification and Company Registry Verifications, with support for other Verification types coming soon.
Each supported Verification includes its own PDF Audit Trail, available via:
the API endpoint GET /verifications/{verificationType}/{verificationId}/audit_trail (see API reference)
These Audit Trails serve as proof of the Verification process. Each includes a JSON record that is securely archived using a trusted evidential process to guarantee its integrity, along with a readable PDF version available for download.
You can now retry an Action in a Workflow Session when its status is blocked, until it reaches a done status.
This update gives you more control and better visibility when handling repeated Action attempts — particularly useful when managing sessions from your in-app dashboard.
Effective immediately, SMS OTP cannot be delivered to phone numbers in China due to newly tightened local restrictions on inbound SMS traffic. As a result, Signers with Chinese phone numbers cannot use SMS OTP for authentication.
If you currently set the signature_authentication_mode to opt_sms in the Signer creation endpoint, authentication by SMS will not be possible for Chinese numbers. Please use one of the following alternatives:
Use Email one-time password by setting signature_authentication_mode to opt_email.
If you are using Advanced Electronic Signature (AES), consider upgrading to Qualified Electronic Signature (QES) for Chinese Signers, which does not rely on SMS OTP.
