Follow bank account verification status

On this page, you will find comprehensive information about the bank account verification lifecycle.

Verification statuses

The bank account verification lifecycle is really simple and consists of the following stages:

StatusDescriptionRecommended action
pendingThe bank account verification has been initiated.Wait for the status to change.
inconclusiveVerification could not be completed (e.g., the file was too small or the image was too blurry).
For more details, refer to the status codes section below.
Request a new file from your user, then initiate a new bank account verification.
approvedThe bank account details has been successfully verified.Proceed with accepting the request that required a bank account details verification.
declinedThe bank account verification failed due to certain issues.
For more details, refer to the status codes section below.
Reject the request that required a bank account verification. If needed, initiate a new bank account verification.

Status codes

If the verification is inconclusive or declined, the status codes can help diagnose the issue. A verification may include multiple reason codes.


STATUS: inconclusive

ℹ️

Unlike declined or approved statuses, an inconclusive verification does not incur a charge to the client.

CodeTypeDescription
1103File issueThe file is unreadable or cannot be processed (e.g., unsupported file type or format).
1104File issueThe image width or height is too small (min WxH=320x256).
1107File issueThe file contains too many pages.
1200Image issueThe image is too blurry.
1201Image issueThe image lacks sufficient contrast.
1202Image issueNo text was detected in the image.
1203Image issueThe resolution is too low (character height in pixels is insufficient for proper recognition).
1208Image issueThe image is improperly framed.
1408Image issueThe image does not represent bank account details.

STATUS: declined

CodeTypeDescription
1501Document issueThe document type is not accepted.
1502Suspicious documentThe document contains annotations (malicious PDF annotations can be used to hide or modify document content in an invisible manner).
1503Suspicious documentThe document contains signs of tampering (PDF editors can leave invisible artifacts in modified PDF files).
1601Consistency issueThe declared IBAN was not found in the document.
1602Suspicious documentThe IBAN format extracted from the document is incorrect.
1603Suspicious documentThe IBAN was found on a public website.
1604Consistency issueThe declared BIC was not found in the document.
1611Consistency issueThe declared first name was not found in the document.
1612Consistency issueThe declared last name was not found in the document.
1613Consistency issueThe declared first name initial(s) were not found in the document (control skipped if the full first name was found instead).