Follow proof of address verification status

On this page, you will find comprehensive information about the proof of address verification lifecycle.

Verification statuses

The proof of address lifecycle is really simple and consists of the following stages:

StatusDescriptionRecommended action
pendingThe proof of address verification has been initiated.Wait for the status to change.
inconclusiveThe verification could not be completed (e.g., the image was too blurry).
For more details, refer to the status codes section below.
Request a new file from your user, then initiate a new proof of address verification.
verifiedThe proof of address has been successfully verified.Proceed with accepting the request that required a proof of address verification.
failedThe proof of address verification failed due to certain issues.
For more details, refer to the status codes section below.
Reject the request that required a proof of address verification. If needed, initiate a new verification.

Status codes

If the verification is inconclusive or failed, the status codes can help diagnose the issue. A verification may include multiple codes.


STATUS: inconclusive

ℹ️

Unlike failed or verified statuses, an inconclusive verification does not incur a charge to the client.

CodeTypeDescription
POAV_1103File issueThe file is unreadable or cannot be processed (e.g., unsupported file type or format).
POAV_1104File issueThe image width or height is too small (min WxH=320x256).
POAV_1105File issueThe image resolution is too big (max = 20 millions px).
POAV_1106File issueThe file size is too large (max = 20 MB).
POAV_1107File issueThe file contains too many pages.
POAV_1200Image issueThe image is too blurry.
POAV_1201Image issueThe image lacks sufficient contrast.
POAV_1202Image issueNo text was detected in the image.
POAV_1203Image issueThe resolution is too low (character height in pixels is insufficient for proper recognition).
POAV_1204Image issueImages in binary format are not supported
POAV_1208Image issueThe image is improperly framed.

STATUS: failed

CodeTypeDescription
POAV_1501Document issueThe proof of address document was not recognized.
POAV_1502Suspicious documentThe document contains annotations (malicious PDF annotations can be used to hide or modify document content in an invisible manner).
POAV_1503Suspicious documentThe document contains signs of tampering (PDF editors can leave invisible artifacts in modified PDF files).
POAV_1508Suspicious documentImage quality bellow minimum threshold.
POAV_1509Suspicious documentThe document type is not a valid proof of address document.
POAV_1611Consistency issueThe declared first name was not found in the document.
POAV_1612Consistency issueThe declared last name was not found in the document.
POAV_1613Consistency issueThe declared first name initial(s) were not found in the document (control skipped if the full first name was found instead).
POAV_1614Suspicious documentThe declared address was not found in the document.
POAV_1620Suspicious documentThe 2D-Doc on the proof of address document could not be validated or is invalid.
POAV_1621Suspicious documentThe 2D-Doc content is not consistent with the information extracted from proof of address document