Verification statuses

The identity verification lifecycle consists of the following stages:

Status	Description	Recommended action
`pending`	The identity verification has been created.	Share the `verification_url` with the individual whose identity needs to be verified.
`capture_in_progress`	The individual has begun the mobile process and is capturing their ID document.	Wait for the `status` to change.
`checks_in_progress`	Identity verification checks are currently underway.	Wait for the `status` to change.
`approved`	The identity has been successfully verified.	Proceed with accepting the request that required identity verification.
`declined`	The identity verification failed due to certain issues (refer to the status codes section below).	Reject the request that required identity verification. If needed, initiate a new identity verification.
`retry_required`	Verification could not be completed (e.g., the link expired, the capture was interrupted, or some required checks were missing, preventing a decision from being made).	Initiate a retry by creating a new identity verification.

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These statuses are currently under review and may change in the coming weeks.

Status codes

If the verification is declined, the status codes can help diagnose the issue. A declined verification may include multiple reason codes.

Code	Type	Description
62101	Document issue	The individual presented an expired document.
62102	Document issue	The individual presented a document type that is not accepted.
62103	Document issue	The individual submitted a damaged document.
62201	Copy document	The individual presented a photocopy of the document.
62202	Copy document	The individual presented the document on a screen.
62301	Identity fraud	The individual submitted a counterfeit or falsified document.
62302	Identity fraud	The individual presented a document reported as stolen or lost.
62303	Identity fraud	The individual presented the front and back of two different documents.
62307	Identity fraud	The individual digitally altered the videos.
62401	Suspicious behavior	The individual's identity does not match the declared information.
62402	Suspicious behavior	The individual used a device that has been technically altered.
62403	Suspicious behavior	The individual seems to have performed the capture under duress.

🚧
These status codes are currently under review and may change in the coming weeks.