improved

New error codes for the Qualified Electronic Signature (QES) identification step

We have introduced new error codes to provide more precise feedback during the QES identification process. These errors help Signers understand the reason for a failure and successfully retry the identification.

  • document_version_not_accepted: the document is not compatible, or its version does not meet security standards.
  • document_not_original: the provided document is not the original (e.g., photo or photocopy).
  • face_identity_inconsistency: a mismatch was detected between the ID photo and the recorded video.
  • altered_materials: a technical compliance issue was detected during video capture (e.g., non-original device, webcam, or operating system).

For more details, please refer to our dedicated guide.